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The player from Australia has deposited money into the casino account, but the funds seem to be lost. The casino provided us with the information that the destination wallet address from the provided transaction confirmation does not belong owo its payment processor. Moreover, the data provided żeby the player contain different data, which does not match his claims. Therefore, after gathering all available information, we consider the complaint unjustified. The player from Greece requested a withdrawal, but it has not been processed yet. Unfortunately, the casino voided his balance apart from the original deposit and suspended his account with the explanation that he had a duplicate account.
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However, after attempting to withdraw the winnings, the casino had closed her account, alleging third-party involvement. Despite her providing documentation and credit card verification, the issue persisted. We clarified that according jest to the casino’s rules and our Fair Gambling Codex, players should have only used payment methods registered in their own name.
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However, the Complaints Team had found four bets that breached the casino’s terms in the player’s betting history. The casino had been asked jest to provide further information regarding these bets, but they had not responded. The player was asked to obtain the full history from the casino so that hellspin casino the situation could be further investigated.
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Unfortunately, without confirmation from the player about having received her winnings, we had jest to reject the complaint. The player from Poland had deposited PLN setka at an online casino, expecting owo receive a 50% nadprogram and stu Free Spins. The casino’s on-line chat informed the player that he did not qualify for the bonus due to high premia turnover. The player had sought a refund of his deposit but państwa told aby the casino that he had owo trade it three times before it could be refunded. We couldn’t assist with the deposit refund request as the player chose owo continue playing with these funds.
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Player’s Winnings Have Been Confiscated
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